Cumberland Motor Works

sue pabon 7 months ago

Had my subaru service done by Johnathan and was very pleased with his honesty and workmanship. Would definitely go there again versus crosscreek subaru who said I needed 3000.00 work on my car and took it for a second opinion and Johnathan diagnosed a totally different problem and fixed it for 965.00. Wonderful experience

David Dyar a year ago

These guys did work on my 2014 Ford F-150 with a 3.5. They are very professional and do great work. Prices are reasonable. A real pleasure to work with. People you can trust. David Dyar

Greg Westbrook Edited a year ago

I had some work done on my Subaru here just picked it up today. I got to say it was a great experience and the people there are helpful and nice and offer good advice without coming across as trying to upsell. I don't think upsale is in their vocabulary because they have so much business already. The only thing I would say is you need to plan a little ahead to have any work done, they have cars lined up out the door, and rightly so. Jonathan is their Subaru guy but I'm sure he does all of it. Very good guy to talk with and talk shop with regarding cars. He clearly has a very deep bench in his knowledge about cars - I was very comfortable with him working on my Subaru. Just a shout out, I hate to bring more people into their business because I'm stingy, but they deserve the accolades. Frankly I don't know how they can take on more business they are booked a week and a half to two weeks out. . . . something important to note if you need immediate attention, with what I'm having done I can plan ahead I'll be visiting there again in a week and a half to have some more mods done and service work. I'm sure they would work with any customer that has an immediate and relevant need. Grea

kevin coupland 2 years ago

I recently purchased a 1970 Corvette that had the A/C system worked on, by the previous owner, by this shop back in 2015. I did a thorough restoration, which required removing most of the system. I needed some information and advise on properly putting the A/C back in service. I reached out to Cumberland Motor Works and received a thorough education on the procedure. Thank you Skip for your time and wisdom ... very much appreciated. I only wish there was a shop down here that I could use for service, that seems as honest and helpful as yours. Kevin in Bluffton, SC.

Michael Mocan 5 years ago

Super bad. Didn’t touch my car for 2.5 weeks. Just drove it. Needed a simple transmission oil change. Should have done it myself. Don’t go here. It’s not great. The front desk employee doesn’t care about anything or anyone. Super frustrating to do business with. He should retire or work on the cars not speaking to customers (older guy). He certainly was a factor that caused me to take my business far far away. On a positive note, the transmission specialist (Skip) is a nice person who actually cares. He is the only positive experience I had here (even though the work never got done). The parking lot is lame. It is tiny and always completely full. The main issue with this business is their planning and allocation of resources. Either they accept possession of too many cars at a time or work incredibly slow. Probably both. Management, Be HONEST with customers and stick to your completion dates. Make a PLAN and NOTIFY customers when you are behind. It seems like you do good work. Just not fast enough for the amount of vehicles you accept. That second part hurts your reviews and is ENTIRELY fixable for free. Get it together.